Thank you for choosing Karmazio! We are dedicated to delivering your orders in a timely and efficient manner. Please take a moment to review our shipping policy for valuable information regarding shipping costs, estimated delivery times, and more.

Shipping Costs: We offer free international shipping on all products.

Estimated Delivery Times:

• Shipping to Egypt, UAE and GCC: Delivery within 5-7 business days.

Please note that delivery times may vary based on factors beyond our control, such as weather conditions or carrier delays.

Order Processing: Once your order is received and payment is confirmed, our team will process and pack your items. Please allow 2 business days for order processing before the shipment is dispatched.

Tracking Your Order: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's progress and estimated delivery date.

Changing Shipping Address: If you need to change the shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request, but changes may not be possible if the order has already been shipped.

International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or fees imposed by your country's customs regulations. These charges are the responsibility of the recipient and are not included in the shipping fee paid during checkout.

Returns and Refunds: For information regarding returns and refunds, please visit our [Returns Policy] page.

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at athlete@karmazio.com.

Thank you for choosing Karmazio. We appreciate your business and look forward to serving you!

At Karmazio, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return process for eligible items. Please read our return policy below to understand the details of returning products.

Eligibility for Returns:

• To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
• Returns must be initiated within 14 days from the date of delivery.

Non-Returnable Items: Certain items are not eligible for returns, including:

• Personalized or customized items
• Undergarments and swimwear
• Items marked as final sale

Return Process: To initiate a return, please follow these steps:

1. Contact our customer support team at athlete@karmazio.com to request a return authorization.
2. Pack the item securely in its original packaging, including all tags and labels.
3. Include a copy of the original invoice or order confirmation.
4. Ship the item to the address provided by our customer support team.

Return Shipping Costs:

• If the return is due to our error (e.g., wrong item received or damaged item), we will cover the return shipping costs.
• If the return is not due to our error, the customer is responsible for the return shipping costs.

Refunds: Once we receive and inspect the returned item, we will process the refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 14 days of receiving the order. We will arrange for a replacement or refund.

International Returns: Customers outside of UAE & Egypt are responsible for any customs duties, taxes, or fees associated with returning items.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at athlete@karmazio.com.

Thank you for choosing Karmazio. We appreciate your business and strive to provide you with the best shopping experience possible.