Karmazio | Refund Policy

Refund Policy

We value your satisfaction and want to ensure a seamless shopping experience with Karmazio. Please review our comprehensive refund policy to address any queries you may have:

1. Eligibility Criteria for Returns: To qualify for a return, your item must be in the same condition in which you received it. It should be unworn, unused, and accompanied by all original tags. Additionally, the item must be in its original packaging. A valid proof of purchase, such as a receipt, invoice, or order number, is required.

2. Initiating a Return: To initiate a return, please contact us at athlete@karmazio.com within 14 days of receiving your item. Our customer service team will guide you through the process and provide you with a return authorization and shipping label. Returns without proper authorization will not be accepted.

3. Damaged or Defective Items: If your order arrives damaged, defective, or with an incorrect item, please notify us immediately upon receipt. We will promptly assess the issue and work to resolve it to your satisfaction.

4. Refund Process: Upon receiving your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will initiate the refund process. You will be notified via email regarding the status of your refund. The refund will take 5-7 working days to get to your original payment method.

5. Method of Refund: Refunds will be processed back to the original payment method used during the purchase. Please allow some time for the refund to reflect in your account; this processing time varies depending on your payment provider.

6. Exchanges: At this time, we do not offer direct exchanges. However, you can follow the return process for the unwanted item and place a new order for the item you wish to receive.

7. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part, such as sending the wrong item or a damaged product.

8. Non-Returnable Items: Certain items, such as gift cards and personalized items, are non-returnable and non-refundable.

9. Lost or Delayed Returns: We recommend using a trackable shipping service for your return to ensure its safe delivery. Karmazio is not responsible for items lost or delayed during return shipping.

10. Customer Support: For any questions or assistance regarding returns, please reach out to our customer support team at athlete@karmazio.com. We're here to help.

By shopping with Karmazio, you agree to adhere to this refund policy. We reserve the right to update this policy at our discretion. Please refer to this page for the most current version of our refund policy.

Thank you for choosing Karmazio for your sports accessory needs. Your satisfaction is our priority.