All orders from Egypt are accepted and can be paid in cash on delivery

Frequently Asked Questions

Find answers to commonly asked questions about our products, orders, shipping, returns, and more. Your Karmazio experience matters to us, and we're here to help.

  1. What is Karmazio?
  • Karmazio is a sports gear brand that thrives on an athlete-driven approach. We craft high-quality sports apparel and accessories designed to empower athletes to reach their peak performance.
  1. Where can I purchase Karmazio products?
  • You can purchase Karmazio products directly from our website. We also have selected authorized retailers and partners.
  1. What sports gear does Karmazio offer?
  • Karmazio specializes in cycling jerseys, bibs, triathlon suits, and other sports accessories. Our products are designed to meet the needs of dedicated athletes in sports like cycling, running, swimming, and triathlon.
  1. Are Karmazio products available internationally?
  • Yes, we ship our products to Most Middle East Countries. You can place an order from anywhere, and we'll deliver it to your doorstep.
  1. How can I track my order?
  • Once your order is shipped, we'll provide you with a tracking number. You can use this number to track your package's delivery status on our website on the “Track your order” page.
  1. What is your return policy?
  • We offer a 14-day return policy. If you're not satisfied with your purchase, you can request a return within 14 days of receiving your item. Please refer to our Return Policy page for more details.
  1. Do you have a size chart?
  • Yes, we provide a size chart for our products to help you choose the right fit. You can find the size chart on the product page of the item you're interested in.
  1. How can I become a Karmazio brand ambassador?
  • We're always on the lookout for passionate athletes to join our Karmazio X Squad. If you're interested in becoming a brand ambassador, please contact us at athlete@karmazio.com for more information.
  1. Can I customize Karmazio products with my team's logo or design?
  • We aren’t offer customization options for products now but it’s on in our plans. Please reach out to our customer support team at athlete@karmazio.com to inquire about customizations.
  1. How can I contact Karmazio customer support? - You can reach our customer support team by emailing us at athlete@karmazio.com. We're here to assist you with any questions or concerns.
  2. How do I initiate a return?
  • To initiate a return, please contact our customer support team at athlete@karmazio.com within 14 days of receiving your item. They will guide you through the return process.
  1. What is your return policy?
  • Our return policy allows you to return items within 14 days of delivery. The item must be in its original condition with tags and packaging intact. For more details, please refer to our Return Policy page.
  1. Can I return a product if it doesn't fit correctly?
  • Yes, you can return a product if it doesn't fit as expected. Please follow our return process, and we'll assist you in selecting the right size or processing a refund.
  1. Do you offer refunds or exchanges?
  • We offer both refunds and exchanges. You can choose to receive a refund for the returned item or exchange it for a different size or product.
  1. How long does it take to process a refund?
  • Once we receive your returned item, we will inspect it and process the refund. It may take a few business days for the refund to reflect in your original payment method.
  1. Do I have to pay for return shipping?
  • Return shipping costs may vary depending on your location and the reason for the return. Please contact our customer support team for guidance on return shipping.
  1. What should I do if I receive a damaged or incorrect item?
  • If you receive a damaged or incorrect item, please contact us immediately. We will evaluate the issue and arrange for a replacement or refund.
  1. Can I return a customized item?
  • Customized items are generally not eligible for returns unless they are defective or incorrect due to our error. Please reach out to our customer support team for assistance with customized returns.
  1. What if my refund is delayed or missing?
  • If you haven't received your refund within the expected timeframe, please contact our customer support team. We will investigate and resolve the issue promptly.
  1. How can I check the status of my return or refund? - You can check the status of your return or refund by contacting our customer support team at [Customer Support Email]. They will provide you with updates on your return process.